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SVA Campus Store Return Privilege

This return policy is strictly enforced and is non-negotiable.

New, unopened merchandise may be returned or exchanged within 30 days of purchase.  This excludes laptops/desktops/iPads, which may be returned within 7 days of purchase, unopened and with the manufacturer seal intact. Opened laptops, desktops, iPads, hard drives, and Cintiqs are not returnable. All In-Ear headphones are FINAL SALE. All returned/exchanged merchandise must be in new condition, include original packaging (box, foam, plastic wrappings, etc.), warranties/instructions/accessories, with the manufacturer seal intact and be accompanied by the original sales receipt.

 

SVA Campus Store may refuse a refund/exchange or assess a charge for used/incomplete merchandise returned/exchanged. An open box fee equal to 15% of the purchase price will be charged for any opened item, unless the item is defective and exchanged for the exact same item.  Defective returns must be made within 7 days of purchase.  After 7 days all defective item issues should be resolved with the manufacturer.

 

Unfortunately, due to the daily fluctuations of price in the electronics industry we do not offer any type of price protection whatsoever.

Special orders are non-cancelable and non-returnable.

Returns or exchanges will not be made for clearance items marked “As Is”, “Clearance Item – No Exchange”, “Final Sale” or items that are defective as a result of misuse or abuse.

CUSTOMER CONFIGURED PRODUCT

We are pleased to offer custom configured product to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified or cancelled once your order has been processed. All custom configured computers (not stocked by store) are considered FINAL SALE due to the custom configuration.

Acknowledgement of purchase

Purchaser acknowledges that the equipment purchased is not intended for resale. All warranties and service obligations of SVA Campus Store are voided if resold for commercial gain.

Manufacturers do not recognize product warranties on equipment purchased from SVA Campus Store with an intended destination outside the United States. All expenses of equipment transportation to and from SVA Campus Store are the Purchaser’s responsibility. During the warranty period, all services performed will be on a carry-in basis only, and the purchaser may submit equipment for service under the same restrictions to any authorized dealer. It is the responsibility of the purchaser to safe guard the original receipt as proof of purchase. SVA Campus Store is unable to print duplicate receipts as proof of purchase at a later date. 

 

This Web site may contain typographical errors or inaccuracies and may not be complete or current. SVA Campus Store therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.









School of Visual Arts | 209 East 23 Street, NY, NY 10010-3994 | Tel: 212.592.2000 | Fax: 212.725.3587