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Education

BA, University of Minnesota, Twin Cities; MS, Rensselaer Polytechnic Institute

professional experience includes

Vice president, national lead for user experience, Razorfish

Clients include

The New York Times, Fast Company, Condé Nast, Nielsen Media Research, Walt Disney Internet Group, New York Public Library, Encyclopedia Britannica, Citibank, JPMorgan Chase, Federal Reserve Bank, Travelocity

Books include

Author, Content Strategy for Mobile. Contributor, Technical Communication and the World Wide Web; Inventing a Discipline: Rhetoric Scholarship in Honor of Richard E. Young

Publications include

Gain: AIGA Journal of Business and Design; Kairos: A Journal for Teachers of Writing in Webbed Environments

Awards include

Webby, The One Show, Society for Technical Communication

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