Education:
BA, University of Minnesota, Twin Cities; MS, Rensselaer Polytechnic Institute
professional experience includes:
Vice president, national lead for user experience, Razorfish
Clients include:
The New York Times, Fast Company, Condé Nast, Nielsen Media Research, Walt Disney Internet Group, New York Public Library, Encyclopedia Britannica, Citibank, JPMorgan Chase, Federal Reserve Bank, Travelocity
Books include:
Author, Content Strategy for Mobile. Contributor, Technical Communication and the World Wide Web; Inventing a Discipline: Rhetoric Scholarship in Honor of Richard E. Young
Publications include:
Gain: AIGA Journal of Business and Design; Kairos: A Journal for Teachers of Writing in Webbed Environments
Awards include:
Webby, The One Show, Society for Technical Communication