Education:

BA, University of Minnesota, Twin Cities; MS, Rensselaer Polytechnic Institute

professional experience includes:

Vice president, national lead for user experience, Razorfish

Clients include:

The New York Times, Fast Company, Condé Nast, Nielsen Media Research, Walt Disney Internet Group, New York Public Library, Encyclopedia Britannica, Citibank, JPMorgan Chase, Federal Reserve Bank, Travelocity

Books include:

Author, Content Strategy for Mobile. Contributor, Technical Communication and the World Wide Web; Inventing a Discipline: Rhetoric Scholarship in Honor of Richard E. Young

Publications include:

Gain: AIGA Journal of Business and Design; Kairos: A Journal for Teachers of Writing in Webbed Environments

Awards include:

Webby, The One Show, Society for Technical Communication