Professional experience includes:

Director, Strategos; founding principal, Management Innovation Group; director of user experience practice development, Yahoo; vice president, customer experience research, Wells Fargo

Clients have included:

The New York Times, Nokia, Telefónica, AARP

Exhibitions and presentations include:

"Design Interfaces," University of California, Berkeley; "Towards Knowledge Building," Association for Computing Machinery Special Interest Group on Computer Human Interaction; "Power," AIGA Design conference

Publications include:

Boxes and Arrows; Perspectives, newsletter of the Institute of Design's Strategy Conference; Business Week